Mobile Device Editor and More
Published March 7, 2011 by Richard Uren
We’ve been trialing user submitted device corrections for the last 4 weeks and I am pleased to announce its now time to open this feature up to a larger group of testers. If you would like to take part please drop an email to hello@handsetdetection.com and we’ll enable this on your account.
So how does it work ? (you ask) Good question ! When you’re logged in and viewing devices in the Handset List you’ll get the red ‘Edit In Place’ border around any editable devices. Click any field to change the field into a text input, type your change and hit Enter. A background process will send your update into our pending queue for approval. Most approvals happen by the next business day.
The editor will allow you to submit device pictures as well.
A much requested feature, auto complete, on the sites redirection rules creator, also made it into the last release. You can type two characters then wait for it to kick in, or, if you’re impatient like me then hit the down arrow to force the look up.
Thanks everyone for your feature suggestions. It really helps to build a better service.
Happy Detecting.
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Europe: Now Detecting
Published February 20, 2011 by Richard Uren
I’m really excited to announce that today our European site goes live at Hetzner. The magic numbers for those of you with firewalls and so forth are 46.4.69.247. We’ve seen some pretty rapid growth in Europe lately, Germany in particular, so we wanted to do everything possible to make the service even fast for you.
Apikits and Javascriptlets are usually downloaded from api.handsetdetection.com. To prefer our EU site over the US sites change api.handsetdetection.com to api-eu1.handsetdetection.com and the magic will take care of itself.
As part of the transition to the EU we will be removing our Codero site (216.55.143.194) on February 28th 2011.
Happy Detecting.
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Updates & Plan Changes.
Published October 8, 2010 by Richard Uren
Yesterday, in the wee hours of the US morning, an update hit the servers. The two major points are a sensible consolidation in your profile page and plan changes.
The Sites link has vanished from the top nav and been combined into your profile. In most cases, you’re logging in to check on stats or create new sites – so putting that in the one place seems sane. :)
On the plan front, two new high end plans have been added. The Huge plan, $285 per month for 6.5 million detections and the Jumbo, $547 per month for 13 million detections.
As part of spring housekeeping, next week on the 12th October, soft limits and OpenID support will be removed. Neither of those ideas really got traction in the way that I hoped they would (yep, 17 signups using OpenID in 2 years, if you’re one of the 17 .. sorry).
The next major release scheduled for Oct 12 will be bumped to the Oct 26. This release is going to be awesome !! Im super excited – it features viewable device history, handset images and a sweet Javascript device editor so you can create and update new handsets and handset capabilities.
As always, if you have any questions then drop me an email.
Cheers,
Richard
richard@handsetdetection.com.
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Internet Explorer Mobile version updates.
Published June 2, 2010 by Richard Uren
We’re making some changes to the way we classify Windows Mobile devices which may effect you.
Presently we classify these windows mobiles as follows :
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.8) as Windows Mobile OS 5.0 with Internet Explorer Mobile 6.8
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) as Windows Mobile OS 6.1 with Internet Explorer Mobile 7.11
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.12) as Windows Mobile OS 6.0 with Internet Explorer Mobile 6.12
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile 6.0) as Windows Mobile OS 6.0 with Internet Explorer Mobile 8.12
Essentially relying on the IEMobile part of the string to tell us the version of IE. From the 10th June 2010 we’ll be making the following changes and bringing the browser more or less inline with the operating system :
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.8) as Windows Mobile OS 5.0 with Internet Explorer Mobile 5.0
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) as Windows Mobile OS 6.1 with Internet Explorer Mobile 6.1
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.12) as Windows Mobile OS 6.0 with Internet Explorer Mobile 6.0
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile 6.0) as Windows Mobile OS 6.5 (or 6.0) with Internet Explorer Mobile 6.5
This seems a sane way to renumber the browser releases and brings them into line with how microsoft publically refers to the their Internet Explorer Mobile versions.
Thanks to Jonathan for bringing up an erroneous classification in the forums which triggered the broader investigation.
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Our new helpdesk is Zendesk
Published February 8, 2010 by Richard
Quietly, in the background, since Christmas, we’ve been analyzing, installing and generally fooling around with nearly a dozen leading help desk systems. We’ve been installing, tweaking, breaking, emailing, emailing and emailing (bueller…). Most have their strengths and weaknesses, some just seemed to have weaknesses. The most important thing is that we’ve chosen a winner, and that’s Zendesk.
Zendesk just had more awesome, so in the end it was an easy decision. We’re excited to be plugging Zendesk into Handset Detection and we’ll be switching on Zendesk Wednesday Feb 10 in the morning, after coffee (GMT + 11).
What does this mean to you ?
Some of you will be in the middle of an email support conversation. When we flick the switch you’ll get a trouble ticket email saying ‘Thanks for your request …’, which might seem weird because, well, obviously we know about your request, but Zendesk doesnt. So just wanted to point that out.
We’ll also be moving our forum to Zendesk on Tuesday the 16th (GMT +11). The old forum will linger on for a while, we’ll move the more interesting posts across and then switch the old forum off.
We hope the new helpdesk is a great experience and, as always, let us know how you get on.
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